Terms of service

Regulations of the piercingplanet.pl online store

I. General provisions, contact with the store owner

These regulations (hereinafter referred to as the "Regulations") define the rules and conditions of use of the piercingplanet.pl online store, available at www.https://piercingplanet.pl.
The owner of the Store is Adrian Małachowski, an entrepreneur running a business under the name Adrian Małachowski with its registered office at: Traugutta 57, 64-800 Chodzież, entered into the Central Registration and Information on Business, NIP: 6070091554, REGON: 389690888 (hereinafter referred to as the "Seller").
The Seller's contact details are as follows: Contact address:

street Traugutta 57, 64-800 Chodzież

E-mail address: info@piercingplanet.pl

Telephone number: 690668920 (customer telephone service hours - in the Contact tab).

Contact point for communication with EU Member State authorities, the European Commission, the Digital Services Council: info@piercingplanet.pl.

Communication can be conducted in Polish.

II. Technical requirements

In order to use the Store, it is necessary to have: i. a computer or other device with a web browser; ii. access to the Internet; iii. active email address.

III. Personal data

The administrator of personal data of the Store's customers is the Seller.
All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.

IV. Conclusion of a sales contract, customer account

The Store enables the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes: i. without registration; ii. with creating an account in the Store. In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
The condition for placing an order is to fill in the order form with all required data necessary to execute the contract and possibly (at the customer's request) also data to generate a VAT invoice.
If the customer decides to create an account in the Store (hereinafter referred to as the "Account"), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent login. Details of the digital Account management service provided by the Seller are available below in the Account Regulations. The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
The customer may resign from having an account at any time without incurring any costs. To do this, please send your resignation to the following e-mail address: info@piercingplanet.pl.
The customer's approval of the order using the "Buy and pay" button (or another equivalent wording) means: a. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations, b. acceptance of the obligation to pay the price of the Goods and their delivery costs.
A sales contract (hereinafter referred to as the "Agreement") is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), of which the Seller informs by e-mail confirming acceptance of the order for execution.
If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and is not possible to complete, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation). ;
The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods
The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to complete the order.
The Seller reserves the right to suspend the execution of the order if the customer has provided false data or if the data raises reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.

V. Prices and payment methods

The prices of the Goods are given in Polish zloty (PLN) and in the gross amount, i.e. including VAT.
The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer.
Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
The Store offers the following payment methods: a. traditional bank transfer to the Seller's account b. quick electronic transfer / BLIK / so-called virtual wallet - via the payment platform: Przelewy24 InPost Pay c. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
If the customer chose to pay by regular bank transfer, payment for the order should be made within 3 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.

VI. Delivery of goods

Delivery of Goods takes place at the customer's discretion: via a courier company to InPost parcel lockers via ORLEN parcels
With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
The goods are shipped by the Seller within 7 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
The Seller normally handles orders in the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against the costs indicated on the Store's website or costs individually agreed with the customer.

VII. Withdrawal from the contract

A customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to below.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a declaration within the above-mentioned deadline: in electronic form to the following address: info@piercingplanet.pl or in writing to the following address: ul. Traugutta 57, 64-800 Chodzież.
The declaration of withdrawal from the contract may be submitted according to the template available here, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.
Then, within the next 14 days, the customer should send back the returned Goods at his own expense to the postal address Traugutta 57, 64-800 Chodzież.
The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund to the customer: the price of the Goods; the costs of the initial shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
The Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the item.
We will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
The Customer is liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.

VIII. Exceptions to the right to withdraw from the Goods sales contract

The right to withdraw from the contract does not apply to Contracts for the supply of Goods: a. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet his/her individual needs (personalized goods); b. which deteriorate quickly or have a short shelf life (perishable goods); c. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygienic reasons); d. sound or visual recordings or computer programs delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery; e. which, after delivery, due to their nature, are inseparably combined with other goods (e.g. construction materials, if used); f. daily newspapers, periodicals or magazines, with the exception of subscription contracts (paper press); g. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract; h. alcoholic beverages, the price of which was agreed upon when concluding the sales contract, which may be delivered only after 30 days and whose value depends on market fluctuations over which the Seller has no control.

IX. Complaints

The Seller is obliged to deliver the Goods to the customer in accordance with the Agreement.
The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints may be submitted: in electronic form to the following address:info@piercingplanet.pl or in writing to the following address: Traugutta 57, 64-800 Chodzież.
The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
If you are dissatisfied with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
For the above purpose, you can: i. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably, ii. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, iii. use the ODR (Online Dispute Resolution) platform, which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here, iv. apply to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

X. Product reviews

In the Store, the customer can add an opinion about the product (hereinafter "Opinions").
This functionality is only available to customers who have an Account and are logged in, or if the customer uses an external customer satisfaction/customer opinion survey program.
Opinions added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good practices, which means that you cannot post Opinions: of an unlawful nature; contrary to good customs, in particular: containing content that is offensive, pornographic, offending religious feelings, inciting racial, ethnic or religious hatred; violating the rights of other people, including in particular property and personal copyrights and the right to privacy; containing content or graphic elements of a commercial or advertising nature, regarding products other than those offered in the Store.
The seller and/or supplier of an external customer satisfaction/opinion survey program may moderate the Opinions, which means that Opinions that do not comply with the Regulations will not be published or may be deleted.
If an Opinion is blocked or deleted, the Seller will inform the customer about it, providing a justification. In such a case, the customer may submit an appeal under the terms described in point X. 6 of the Regulations.
Appeals against decisions regarding Opinions (hereinafter "Appeal") may be submitted: in electronic form to the following address: info@piercingplanet.pl or in writing to the following address: Traugutta 57, 64-800 Chodzież. The Seller will immediately confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the Appeal.
Each person visiting the Store has the opportunity to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content has been posted in the Store as part of the Opinion, which is illegal within the meaning of the Digital Services Act (DSA) or is inconsistent with the Regulations. Notifications should be submitted electronically to the following address: info@piercingplanet.pl.
The Seller will immediately confirm receipt of the Notification electronically. The Seller will consider the Notification within 14 days of its receipt, providing a justification. The person who submitted the Notification may appeal against the Seller's decision considering the Notification in accordance with the principles described in point X. 6 of the Regulations.
If you are dissatisfied with the way the Seller resolves the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
The Seller is not responsible for Opinions posted in the Store by customers, provided that: he is not aware that the Opinion is illegal content; shall immediately take appropriate actions to remove or prevent access to illegal content upon obtaining such knowledge or information, in particular the Seller shall immediately consider Notifications.

XI. Final provisions

Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of digital services or electronic services, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified about the change in the Regulations and the possibility of not accepting the new content.
The Regulations are valid from November 26, 2025.

Account Terms and Conditions in the piercingplanet.pl store

I. General provisions, contact with the Seller

These account regulations ("Account Regulations") define the rules and conditions for using the customer account ("Account") in the piercingplanet.pl online store ("Store").
These Account Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Account Service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
The Seller's contact details in matters relating to the Account service are the same as in the case of the Store: ul. Traugutta 57, 64-800 Chodzież e-mail: info@piercingplanet.pl tel.: 690668920

II. Technical requirements and functionalities of the Account service

The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
By using the Account, the Store's customer has the opportunity to: a. save and store his/her personal data on the Account (including the delivery address), which enables making subsequent purchases in the Store without having to complete the address form again, b. view the history of his or her orders, c. view the status of the order.

III. Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account

Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at contact@cleverlocks.eu. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.

IV. Complaints

The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.

V. Personal data

Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.

VI. Changes to the Account Regulations

The Seller may make changes to these Account Regulations on the terms specified in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, he or she may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter regulations in the piercingplanet.pl store

I. General provisions, contact with the Seller

These newsletter regulations ("Newsletter Regulations") define the rules and conditions for the provision of the so-called service by the Seller ("Seller") - the owner of the Cleverlocks.eu online store ("Store"). newsletter.
A newsletter is a periodic electronic message sent by the Seller to the e-mail address of a person who has given appropriate marketing consent ("Subscriber"). These messages contain, in particular, commercial information about the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").
These Newsletter Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Newsletter service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
The Newsletter Regulations supplement the Store Regulations. To the extent not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
The Seller's contact details in matters relating to the Newsletter service are the same as in the case of the Store ul. Traugutta 57, 64-800 Chodzież e-mail:info@piercingplanet.pl tel.: 690668920

II. Technical and functional requirements of the Newsletter service.

In order to use the Newsletter service, it is necessary to have: i. a computer or other device with software that allows receiving e-mails, ii. active e-mail address, iii. access to the Internet.
By using the Newsletter, the Subscriber has the opportunity to receive e-mails from the Seller containing, among others: a. information about new products and promotions in the Store, b. discount codes and/or information about other special benefits for Newsletter subscribers, c. other content related to the activities of the Store and the Seller, the Store's industry, or educational content that, in the opinion of the Seller, may be interesting and useful for customers or potential customers of the Store.
The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides about the shipping time and the content of commercial information contained in the Newsletter.

III. Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter

A Newsletter service contract may be concluded: i. when a person visiting the Store completes the appropriate form on the Store's website, providing their e-mail address to which they want to receive commercial information, ii. when placing an order in the Store - when the customer in the Store's basket agrees to receive commercial information by checking the appropriate checkbox.
The Seller may - as an incentive to subscribe to the Newsletter - offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g. free e-book) or other benefit for the subscriber related to the store's activities (e.g. one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.
The bonus is delivered to the Subscriber to the e-mail address provided during subscription, immediately after concluding the Newsletter service contract. The Bonus is made available in an appropriate digital form (e.g. a link to download an e-book, a discount code, a code to enter in the appropriate field of the Store's basket in order to receive free delivery).
The contract for the provision of the electronic Newsletter service is concluded for an indefinite period. The subscriber may unsubscribe from the Newsletter at any time without giving a reason. For this purpose, you should: a. click on the appropriate link included in each message sent as part of the Newsletter or b. contact the Seller electronically.
The customer also has the statutory right to withdraw from the contract for the provision of the Newsletter service within 14 days of its conclusion.
The Seller may discontinue providing the Newsletter service at any time, of which all Subscribers will be notified.
If the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (with additional notice) ceases to provide the Newsletter service to this Subscriber.

IV. Complaints

The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.

V. Personal data

Full information on the processing of personal data of the Store's customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.

VI. Changes to the Newsletter Regulations

1. The Seller may make changes to these Newsletter Regulations on the terms specified in point XI. 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, he or she may terminate the contract for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in point III.3. of the Newsletter Regulations).